Stakeholder

Suppliers

In order to improve the future generations through the promotion of sustainable development. We, K Laser, need to establish partnerships with our supply chain. Most of all, suppliers and us should be in strict accordance with the social responsibility, including environmental protection, labor rights, health and safety, risk management and ethics regulation, and also disable the use of conflict metals.

Topics Concerned

• Supplier Management
• Information Security
• Sustainable Development Strategy
• Corporate Image
• Information Transparency

Communication Channels

• Purchase Contract
• New Supplier Qualification Assessment
• Annual Supplier Assessment

Operation Mechanism

Completed a supplier assessment in 2024 (9 key suppliers were assessed)

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Contact Window

Joseph Chang: josephchang@klasergroup.com

Customers

K Laser technology Inc. was established on Apr. 29, 1988, set up the Headquarter in Hsinchu Science Park, as the world's largest publicly supplier of holographic film, foils, papers, glitters and yarns which are widely used in security, packaging, printing and decoration. We have 10 sales offices & distributers globally (including Asia, Europe, America), develop the fully integrated marketing channel to provide the local service with high quality & efficiency.

Topics Concerned

• Information Security
• Customer Protection and Communication
• Information Transparency
• Service Quality
• Corporate Governance
• Customer Relationship Management
• Supply Chain Management

Communication Channels

• Customer satisfaction questionnaire
• Weekly sales meeting
• Multiple communication channels for customers: including service line, customer complaint line, website visitor message board Each subsidiary has formulated the "Customer Complaint and Dispute Handling Standards" and has a complaint e-mail address to handle related complaints or disputes to protect the rights and interests of customers

Operation Mechanism

• Completed annual customer satisfaction survey questionnaire, the product satisfaction was 4.02 and the satisfaction with the service quality of business personnel was 4.28 points
• 36 Sales meetings have been held in 2024
• Meeting with subsidiaries for Group strategy of production and sales in Feb.2024
• In 2024, we exhibited in the United States, Germany, Vietnam, Indonesia

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Contact Window

If you have any inquiries for related business, please feel free to contact us as per following:

Headquarters Sales Department – Jacky Chen: jackychen@klasergroup.com

Employees

K Laser technology Inc. gathers employee feedback through various channels, which allow employees to express their opinions adequately and freely without any duress. The organization works hard to maintain a strong and healthy employee-employer relationship. If employees have concern over employee-employer relationship, benefits, job related, working environment, personal health issues, etc., he/she can provide feedback through the channels below, and a designated associate will be assigned accordingly.

Topics Concerned

• Employee Benefits
• Employee Performance Appraisal
• Operational Performance
• Labor Relations
• Corporate Image

Communication Channels

• Employee Meeting
• Employee Performance Appraisal Interview
• Internal Information Announcement
• Employee Training
• Employee Symposium
• Labor Conference

Operation Mechanism

• 8 Employee Meeting have been held in 2024
• Complete employee performance appraisal interview
• 3 labor conference have been held in 2024
• 108 Internal Information Announcements
• 1368 hours Training have been held in 2024
• Implement the "Employee Care and Health Care Plan", invite registered professional nurse to the company for employee consultation

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Contact Window

Sunny Huang: sunnyhuang@klasergroup.com